The proper way to complain
While buying a home, you’ll have to deal with a large number of professionals, including surveyors, real estate agents, and mortgage lenders. It is possible that you will not be happy with their services, and may even lose out financially or in other ways due to negligence on their part. What can you do in these cases?
It is best to put everything in writing. Write a formal and calm letter to the professional or company in question stating exactly what you are not happy with, how it has affected you, and what kind of action you expect – do you want a refund, compensation, or some other result? Remember to keep a copy of this letter. If they refuse to accept your complaint, you can pursue the matter further with the relevant professional body.